RETAILHUB Partners with Simplamo to Bring Lean Management Solutions to Retail Chain Businesses

RETAILHUB is a retail connection portal, a place for sharing knowledge and experience while accompanying businesses on the journey to develop the retail industry. Mr. Phung Thanh Ngoc – Founder of the RETAILHUB Retail Connection Portal – has trained and consulted for more than 600 chain models and has 16 years of experience in Marketing.

With many years of experience in training, Mr. Phung Thanh Ngoc and his team provide the core knowledge needed to operate retail points of sale and build the foundation for packaging business models and scaling chains.

Learn about the courses and workshops organized by RETAILHUB here

Working in consulting for retail chain businesses, Mr. Ngoc deeply understands the difficulties retailers are facing: large-scale management, pressure to improve customer experience, supply chain management, and adapting to changes in the industry. In his training mission, he recognizes the importance of helping businesses in the industry see their direction clearly, helping business owners remove difficulties in governance and business operations. And this process must look simple and lean so that anyone can understand and do it.

Recognizing Simplamo as a lean management software, and especially as a scientific solution that helps retail businesses solve the pain points they are facing, Mr. Phung Thanh Ngoc decided to implement Simplamo and become a Simplamo partner on June 13, 2023.

Simplamo: a lean management solution for businesses

Mr. Phung Thanh Ngoc had already operated his business on Simplamo before; this implementation session helped Retail Hub further strengthen its business management on Simplamo. In addition, from the position of a partner, Mr. Ngoc saw that the lean management mindset on Simplamo would be a touchpoint that helps retail chain businesses solve the operational difficulties he had observed during his long journey of training customers.

Below are several tasks that Simplamo experts supported the leadership team in implementing, as well as several issues Mr. Ngoc wanted to share with retail businesses to pay attention to during development.

Reviewing the accountability chart – removing the root cause of disorder

In the first implementation session, Simplamo experts supported the Retail Hub leadership team by building an accountability chart, clarifying the functions of each position together with the person clearly responsible.

The cause of disorder in the organization stems from the team being unclear about duties and overlapping functions, which is also what Mr. Ngoc shared. Traditional organizational charts usually only show positions clearly without roles; this is the sticking point that causes disorder. Instead, the accountability chart on Simplamo focuses on clearly showing the roles and duties at each position, together with the person responsible.

Building an annual plan – creating the basis for setting quarterly priority goals so the team moves in the right direction at every stage

With the annual business plan already built, the RETAILHUB team sat down to review the annual business plan and break down priority goals for the remaining two quarters of 2023.

Mr. Phung Thanh Ngoc shared two things that must be done if a business wants to grow:

First, identify the right direction at each point in time
Second, organize the entire team to move in that direction

Having the team review the annual business plan together and build quarterly priority goals helps the team identify the right direction for each quarter. Setting quarterly goals and breaking them down into milestones on Simplamo helps the team focus on what matters, with clear “step by step” progress.

Execution is always a difficult story, and keeping the team moving in the right direction is even more difficult. From the vision picture on Simplamo, the team can see the 10-year goal, clarify the 3-year goal, make the 1-year goal more concrete, and finally detail it down to quarterly goals. This means that when operating a business on Simplamo, at every point in time the business always identifies its correct direction, and each quarter’s milestones help the whole team move toward the direction that has been laid out.

In the coming period, Simplamo will continue supporting RETAILHUB in carrying out the remaining tasks in the Simplamo software implementation process. At the same time, the cooperation between Simplamo and RETAILHUB will bring the leanest management mindset to businesses in the retail industry.

Implementing and becoming a Simplamo partner is also a turning point in bringing a simple management mindset to businesses.

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Simplamo – modern, scientific goal management software that uniquely combines KPI and OKR. It turns everything complex in operations into something simple and approachable for every employee. It frees leaders from pressure, helps them focus on what matters, and optimizes work performance for businesses.

Start experiencing Simplamo and feel the change after only 4 weeks!